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Unable to download Spotify app

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‎03-01-2020 16:44 - last edited on ‎03-02-2020 15:10 by Fitbit Moderator

‎03-01-2020 16:44 - last edited on ‎03-02-2020 15:10 by Fitbit Moderator

When I look at spotify in the Fitbit apps, it says I need to update to the right version. As far as I know I have the most recent version. It doesn’t ask me to update and when I check for updates it says I’m up to date. What’s going on?

 

Moderator edit: Subject for clarity 

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‎03-02-2020 15:10

‎03-02-2020 15:10

Hi @Kpat_, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared with me. The message you're receiving is because your Ionic device is not running its latest version, therefore, I suggest you to check the information that's specified on this help article to confirm that your device is up to date. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. For the Fitbit app, please try the following:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions.

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