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Unresponsive device

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‎03-01-2020 08:46 - last edited on ‎03-02-2020 14:51 by Fitbit Moderator

‎03-01-2020 08:46 - last edited on ‎03-02-2020 14:51 by Fitbit Moderator

My Ionic just up and died in me. I had a warning yesterday that the battery was low. I plugged it in this morning and it won’t charge. I cleaned the little charger prongs, but that didn’t work. I bought my ionic at a reduced price of $239 CAD after my last Fitbit died in July  2018. I am so disappointed. This is now the third Fitbit to crap out on me. I’d expect this to last longer than 18 months. What can be done now?

 

Moderator edit: Subject for clarity 

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‎03-02-2020 14:50

‎03-02-2020 14:50

Hi @Lisapizzapie, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for trying some troubleshooting steps prior to posting, I totally understand how frustrating this matter can be for you. I was informed by our Customer Support team that they're already providing you assistance with the inconvenience experienced with your Ionic device, therefore, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be around if you need anything else. 

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