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Device not responding

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‎06-08-2020 17:35 - last edited on ‎06-12-2020 19:49 by Fitbit Moderator

‎06-08-2020 17:35 - last edited on ‎06-12-2020 19:49 by Fitbit Moderator

I bought an Adidas Ionic 16 months ago and started having problems with it. I reached out to FitBit chat for assistance and followed all of their instructions over 3+ chat sessions, each time my FitBit got worse. The last chat told me to do a Factory Reset and my FitBit completely broke. No help for a 3+ device customer #Sad

 

Moderator Edit: Clarified subject

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‎06-12-2020 19:44

‎06-12-2020 19:44

Hi @SadInTheCO, welcome to the Community Forums!  

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting is appreciated. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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