Unable to setup Ionic

[Eric.G]

I have a new Ionic, well a second new ionic.  I got a replacement since the first one I got from the store won't allow it to complete the setup process. 

The second Ionic came in the mail today. Was super pumped to get it set up.  Except I'm running into the same issue. 

I have done the following:

Reset my internet router

Deleted the ionic from pair devices in blue tooth

Deleted the ionic from the app

Deleted the app from my phone

Powered off the phone, turned it back on about 10 mins later

Reinstalled Fitbit App

Allowed all permissions possible for Fitbit app

Reset the Ionic

Got to about 90%, then it just said Update Failed

I have done this now with two separate phones Google Pixel 3 and Huawei P20, MULTIPLE TIMES.  Nothing works for either of them to get this watch to work.  

Any help would be appreciated.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Eric.G, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Eric.G]

Thanks for the reply. A few hours later on the phone and many many attempts it decided to just work.