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Ionic not charging

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‎06-08-2020 22:43 - last edited on ‎06-12-2020 20:03 by Fitbit Moderator

‎06-08-2020 22:43 - last edited on ‎06-12-2020 20:03 by Fitbit Moderator

My Ionic stopped syncing. I followed all the advice and unpaired the device. The app would find the watch but not connect. Followed the advice to turn off the device and then back on again but the device now won't switch on. Any advice as how to get it all working again. 

 

Moderator Edit: Clarified subject

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‎06-12-2020 20:01

‎06-12-2020 20:01

Hi @Spenny71, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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