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Device not tracking floors

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‎01-11-2020 09:10 - last edited on ‎01-12-2020 18:33 by Fitbit Moderator

‎01-11-2020 09:10 - last edited on ‎01-12-2020 18:33 by Fitbit Moderator

I have completed the soft reset, as well as the factory reset and the ionic is still not counting floors. This has been happening ever since I have completed the update 12/20. I love my ionic and really would hate to have to get something else because this isn’t working 

 

Moderator edit: Subject for clarity 

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‎01-12-2020 18:33

‎01-12-2020 18:33

Hi @Kristen_Riv, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, seems odd that your device isn't counting floors as the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon.

 

Let me know if you have any additional questions in the meantime they contact you.

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