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My experience with Customer Support

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‎01-11-2020 14:21 - last edited on ‎01-12-2020 18:31 by Fitbit Moderator

‎01-11-2020 14:21 - last edited on ‎01-12-2020 18:31 by Fitbit Moderator

Customer service and the company wont hold themselves liable for the awful update they sent out. Prior to this update my watch battery would run out and at least give me a 0% when i plugged the charger in then i knew it was charging. Downloaded the latest update a few days ago and my watch died so i plugged it in and nothing came up. No 0%. Nothing. So i left it plugged in over night. Nothing. Spoke to my brother in law and the exact same thing happened. Fitbit would not admit or rectify the situation. Been a fan and customer since 2014. Im happy to say i am a proud new owner of the Samsung s3 frontier. Wow! Didnt know the ease of use i was missing. Goodbye fitbit!

 

Moderator edit: Subject for clarity 

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‎01-12-2020 18:31

‎01-12-2020 18:31

Hi @Tab229, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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