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Is Fitbit Ionic water proof?

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‎08-17-2019 08:44 - last edited on ‎01-13-2020 14:39 by Fitbit Moderator

‎08-17-2019 08:44 - last edited on ‎01-13-2020 14:39 by Fitbit Moderator

After reading several reports on problems with the Ionic in water I would like to make sure that the Ionic is indeed waterproof before going swimming with it.   

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎08-17-2019 19:54

‎08-17-2019 19:54

Mine died after being in the pool with it. No diving, nothing deeper than 2-3ft. 

 

‘’Mine was bought on launch day so early model.  They advertise 50m water resistance but I don’t buy it.  Good luck. 

Best Answer

‎08-18-2019 00:51

In response to lars-atx

‎08-18-2019 00:51

Officially it is, as explained in this help file: https://help.fitbit.com/articles/en_US/Help_article/1598/

 

Given the millions that they sell there are bound to be some that have an issue but I don't believe they have ever stated what percentage fail. If you do have a problem though then you should be eligible for a replacement under warranty.

Best Answer

‎08-18-2019 02:05

In response to SteveH

‎08-18-2019 02:05

My first Ionic Fitbit died after swimming with it on. I was given a replacement. Not wanting to repeat what happened to the first Ionic, I swam with the watch-case [wrist bands removed], inside a water-proof, double-lock bag. Worked perfectly for the past 5-days. However, today the watch quit working again. No reason that I can see. Back to factory-reset. Currently, reinstall is not working. DO NOT SWIM UNLESS YOU HAVE WATER-PROOFED THE CASE!

 

Best Answer

‎01-12-2020 17:55

In response to cleebriggs

‎01-12-2020 17:55

Update on Swimming with my Fitbit Ionic: For the past number of months, I've been swimming, using the Exercise:Swim option, with no problems whatsoever! I'm totally ecstatic!

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‎01-12-2020 22:07

In response to cleebriggs

‎01-12-2020 22:07

Yep I swim 4 times a week with mine, never had a problem

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