07-13-2019
09:19
- last edited on
07-14-2019
18:39
by
RicardoFitbit
07-13-2019
09:19
- last edited on
07-14-2019
18:39
by
RicardoFitbit
Ionic heart rate and sleep times don’t register on watch. Otherwise fine. Heart rate in “on”. Can anyone help with the above problem?
Moderator edit: Subject for clarity
07-15-2019 04:39 - edited 07-15-2019 04:39
07-15-2019 04:39 - edited 07-15-2019 04:39
It's great to see you around @Griffguy. Thanks for the details mentioned. Sorry for the delayed reply.
Sleep stages are calculated using your heart rate and since your heart rate isn't being tracked, this is why it's not tracking this data either. Let's work together to resolve it.
Let me know how it goes. I'll be around if you need further assistance.
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