Device not turning on - My experience

[CalamityKelly]

I have been a Fitbit user for 10+ years and owned several different Fitbit Trackers.  However, my last Fitbit Upgrade will be my last Fitbit Purchase! My wife bought me the Fitbit Ionic for our wedding anniversary last year on May 19, 2019.  Unfortunately, last night was the last breath my Ionic took; I went to bed at 72% and when I awoke this morning I found it dead!  After trying all of the troubleshooting recommendations and utilizing the "Community" recommendations, I still couldn't get it to work.  Finally, I called the Fitbit customer service line and after completing more troubleshooting steps, I was diagnosed with a dead Fitbit and denied my warranty claim which should have been 2 years from the purchase date.  My wife purchased this Fitbit Brand New from a reputable seller on Ebay (electronic_pros) and since Fitbit doesn't recognize the Ebay seller (electronic_pros) as an authorized seller they will not warranty their own product!  I could understand if it was refurbished, but it wasn't it was brand new! Beware, Fitbit will not stand behind their products!  Unsatisfied Customer- Fitbit Out!

Moderator edit: Subject for clarity 

Moderator edit: Format 

[ARLC23]

I had to restart mine and now it won't turn back on. Apparently this has been an issue with them. Mine lasted for almost 3 years. But it still blows that I cant use it

[RicardoFitbit]

Hello @CalamityKelly and @ARLC23, welcome to the Community Forums! Sorry for the delayed reply.

@CalamityKelly thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here.  

@ARLC23 Your post is appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.