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Device not turning on

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‎02-03-2020 00:08 - last edited on ‎02-03-2020 19:13 by Fitbit Moderator

‎02-03-2020 00:08 - last edited on ‎02-03-2020 19:13 by Fitbit Moderator

All of the sudden my Fitbit ionic won’t turn on. It was charged and also tried to reset. Nothing is happening 

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎02-03-2020 19:12

‎02-03-2020 19:12

Hi @Pddd6, welcome to the Community Forums! 

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.

 

Let me know if you have any additional questions, I'll be here.

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‎02-04-2020 08:10

In response to RicardoFitbit

‎02-04-2020 08:10

Hello. My Ionic just will not switch on.

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