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Device not vibrating

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‎09-08-2019 23:06 - last edited on ‎09-09-2019 13:18 by Fitbit Moderator

‎09-08-2019 23:06 - last edited on ‎09-09-2019 13:18 by Fitbit Moderator

Hi all,

 

Since last night my vibration when get alerts i have set up has suddenly stopped working?

 

I have reset the watch and my mobile encase there was a software error, but no joy.

 

Can anyone help please because when i am away from my phone this is brilliant.

 

Cheers

 

Moderator edit: Subject for clarity 

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‎09-09-2019 13:17

‎09-09-2019 13:17

Hi @Valleyboy22, welcome to the Community Forums!

 

I appreciate your effort and patience troubleshooting this situation prior to posting, also, for troubleshooting this. To better assist you, can you please let me know when was the first time you experienced this? Also, your device doesn't vibrate at all? For example, when you charge it, receive a notification or with an alarm? In the meantime I receive your answers, please try setting up an alarm with the help of our article:How do I manage alarms on my Fitbit device? and let me know if your device vibrates.

 

Keep me posted, let me know if you have any additional questions. 

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