Device only showing Fitbit logo

[Breckynsmom]

Went swimming today and now all my Fitbit does is flash the logo. I have tried to hold down left button while holding lower button on right side and nothing happens. Can’t access the screen to try and turn it off. What else can I do?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Breckynsmom welcome to the Community Forums!

I appreciate all the information that was shared in your post, thanks for troubleshooting this prior to posting. Since you already tried the restart process holding the buttons, I want to suggest you our factory reset procedure, which is completely different than the restart process that you already tried. To do so, please try the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

I'll be here if you need further assistance. Keep me posted. 

[Breckynsmom]

I have tried all of these. Nothing works. I now have a paper weight sitting on my desk. Your 25% off is a joke. Target has Fitbit’s on sale all the time. 

[RicardoFitbit]

Thanks for your reply and update @Breckynsmom, sorry for the delay in responding your post.

Thank you for taking in consideration the troubleshooting steps that were shared on my previous post. I was informed by our Customer Support team that they already provided assistance with the inconvenience experienced you experienced with your Ionic device. Therefore, I suggest you to contact them back if you require further assistance or if you have additional questions about the outcome of your case.

Thanks for your feedback, please review our warranty policies here for a better understanding of the information that was provided by our Support team.

I'll be around if you need anything else.