help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device unresponsive after factory reset

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-08-2020 10:00 - last edited on ‎02-09-2020 13:02 by Fitbit Moderator

‎02-08-2020 10:00 - last edited on ‎02-09-2020 13:02 by Fitbit Moderator

I have had my iconic watch since August 2018 - so 18 months exactly.  I have noticed since the December update that my watch battery has gone from 8 days to 3 and that the iPhone sync no longer works requiring an almost daily watch shutdown.  I read through several help topics from the FitBit Moderators where they instruct us to do a Factory Reset.  Well - I did the factory reset and my watch will not start up!  It has been on the charger for a few hours and I have tried all sorts of button combinations for various lengths of time.  I phoned in and the help team told me my watch is unresponsive and I should buy a new one.  I cannot believe that with all of the issues people are sharing here since the update in December that it is now my fault that my watch, that was working perfectly, is now dead.  The help desk team says they do not have an anticipated life for their devices... I would expect it to be more than 18 months!!  I will not be reinvesting in this brand!

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎02-08-2020 12:13

‎02-08-2020 12:13

One thing I learn when you do the button combination for factory reset it usually takes a while for it to boot right up so you can set it up again. Makes me wonder why the screen has to be off during this whole time. Makes a person feels something went wrong with the ionic. Are you sure didn't interrupt the factory reset? Like just let the watch sit there to see if it had boot back up by it self once you did the combination buttons? I know it feels it can take up to 10 mins or more till the screen turns back up to set it all up again.

Best Answer

‎02-09-2020 13:24

In response to SunsetRunner

‎02-09-2020 13:24

Hi @erikajc, welcome to the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

@SunsetRunner Your support is appreciated! 

 

Let me know if you have any additional questions, I'll be around.

Best Answer
0 Votes