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Difficulties attaching wristband

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‎02-13-2020 01:23 - last edited on ‎02-16-2020 11:22 by Fitbit Moderator

‎02-13-2020 01:23 - last edited on ‎02-16-2020 11:22 by Fitbit Moderator

Does anyone else have an issue with their Ionic strap (mine is a small in a rubbery material) gaping where it connects to the watch face?  I have had to get several replacements and just told this will be my last for free as I have had the watch a couple of years.  It's like they stretch?  I try not to wear it too tight but it always happens anyway!  So annoying because I love the watch!

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎02-16-2020 11:22

‎02-16-2020 11:22

Hi @Kimberleyp, it's nice to see you again participating here in the Community Forums, welcome back! Sorry for the delayed reply.

 

Thanks for bringing this to my attention. If you're having difficulties attaching the wristband of your Ionic device, I suggest you to check the information that's specified on our help article: How do I wear my Fitbit device? and How do I change the wristband on my Fitbit device?.

 

Keep me posted and let me know if you have any additional questions.

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‎02-16-2020 11:47

In response to RicardoFitbit

‎02-16-2020 11:47

I know how to attach the wristband! I've had 3 replacements because they stretch and gape where they attach to the screen. The rubbery material is rubbish!

Sent from Sky Yahoo Mail on Android
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‎02-16-2020 12:13

In response to Kimberleyp

‎02-16-2020 12:13

Oh, thanks for your reply @Kimberleyp.

 

Thanks for the feedback that was shared in your post, we are always striving to improve the Fitbit experience with our products and services, therefore, the input that was shared is really appreciated. Please do not hesitate to contact me back if you require further assistance, I'll be here.

 

See you around. 

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‎09-17-2020 06:59

‎09-17-2020 06:59

Im having the same problem. I believe that there is a residue built up in the groove that the band needs t lock into.

 

How do i clean it and get the band to lock in?

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‎09-17-2020 07:05

‎09-17-2020 07:05

I may have solved my problem, which could be the same one your having. Is it the teh replacment band doesnt click into the watch and can be easily separated, fall off?

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