Difficulties pairing Ionic

[Jupatrak]

Im trying now 2daya pair my fitbit again in my newphone... Phone found the fit bit amd give the code but when it tries to connect, almost midiatly comes error and tips i try every tiös again and again and still that happend... No any change to pairing this? 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Jupatrak thanks for bringing this to my attention, I'm happy to give you a hand with your pairing difficulties and a warm welcome to our Community too!

I appreciate your effort and patience troubleshooting your device prior posting. To better assist you, can you please let me know which brand and model is your new mobile device? Also, if you haven't already done so, I recommend you to check all the information that is specified on: How do I set up my Fitbit device? and move forward to our help article: Why can't I set up my Fitbit device? to troubleshoot your Ionic device if you still experience difficulties.

I'll be here if you need anything else. 

[andresrivero]

Hey,

If restarting your phone, going to a place with good wifi, restarting the watch with all 3 buttons held down, or deleting and reinstalling the app doesn't work. Try this:

Turn off your phone's cell phone data, and make sure that you have WiFi set up on your phone and it has a good signal. Also, I think you need to have 2.4Ghz wifi available for best results. I didn't have great results with 5Ghz. 

If for some reason you have a bad phone cellular data connection, then the phone can't contact the Fitbit servers which won't let you pair the phone/watch.

[RicardoFitbit]

Hello @andresrivero welcome aboard! My apologies for the delay in responding. 

I'd like to take the time to appreciate all the suggestions that were provided in your post, I'm sure that users that are experiencing similar difficulties will find really helpful the information that was shared on this thread. Don't hesitate to contact me back if you have any additional questions.

I'll be around.