Difficulties syncing device after phone update

[Sukhiblue]

Why is it that when my phone needs updating that I have to start from the startsyncing my watch to my phone and it loses WiFi . It has been off for two days because of this still cannot connect my watch to my WiFi , tried everything and also just updated my phone today and now it is not syncing . Pressed factory settings some may times  that I have had to reset my watch from the start . It is so frustrating. Thinking of switching to Garmin . 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Sukhiblue, it's nice to see you again participating here in the Community Forums, welcome back! Let me give you a hand with the inconvenience experienced with your Ionic device.

I'm sorry to know that your Ionic isn't syncing as the way we designed it, totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

Keep me posted, I'll be around if you need anything else. 

[Sukhiblue]

Ok it has synced now but still can’t get it to synce to my WiFi on my phone . Have tried everything even Back to oringnal settings . 

[frankmch]

Take a read to this post, it may warn you of the imminent future of your ionic

https://community.fitbit.com/t5/Ionic/Fitbit-Ionics-have-a-mass-bricking-epidemic/td-p/3634094

[Sukhiblue]

I had replace my iconic  around Xmas because it stopped working,luckily it was inside warranty. Considering getting a Apple Watch or Garmin at this Xmas .

[NKBUTTERFLY3]

I'm having the same issue & it's beyond frustrating.. I have only had my Ionic for 7 months & have had several issues with... I've tried all the Troubleshooting suggested to sync to my WIFI & it doesn't ... I just don't seem to understand why all these issues 

[Sukhiblue]

Just got my Fitbit synced with WiFi. Turned my WiFi off and back on again . It seemed to work ,can now download music again. I do love this watch when it works ,but needs so much work to sort it out . 

[RicardoFitbit]

Hello guys! It's a pleasure to continue providing assistance, sorry for the delay in responding. Welcome aboard @NKBUTTERFLY3, thanks for your reply @Sukhiblue and it's nice to see you again participating in the Community Forums @frankmch. 

@Sukhiblue I'm happy to know that after trying some troubleshooting steps your Ionic device successfully synced and connected to your WiFi network. Please do not hesitate to contact me back if you need anything else.

@NKBUTTERFLY3 I appreciate the details that were shared in your post, sorry to know that you're having some WiFi connection difficulties. If you haven't already done so, please check: How do I connect my Fitbit watch to Wi-Fi? and Why won't my Fitbit watch connect to Wi-Fi? and keep me posted. 

@frankmch Thanks for sharing your thoughts and suggestions with us. Don't hesitate to contact me back if you need anything else, I'll be around. 

I'll be here.

[frankmch]

all my issues were solved by costumer support, thanks.

are you interested knowing how, read my post here:

https://community.fitbit.com/t5/Ionic/Farewell-Fitbit/m-p/3677246#M105814

[NKBUTTERFLY3]

Good afternoon,

I was sent a Replacement because it was still under warranty, I've only had
the Ionic for 7 months... Now I'm experiencing the same thing with syncing,
etc.... I'm beyond tired of dealing with the continuous Issues. I will
reach out to Fitbit Customer Service for a full refund or I will contact
Corporate FitBit to request a full refund.

I will not be purchasing another Fitbit again, ... I loved all the
features but it's not worth all the Headaches....

-- NkButterfly3

Moderator edit: Format 

[RicardoFitbit]

Hello again, it's a pleasure to continue providing assistance with the difficulties experienced with your Ionic devices, sorry for the delay in responding. Thanks for your replies @frankmch and @NKBUTTERFLY3.

@frankmch I'm happy to know that our Customer Support team resolved your concern, thanks for sharing your post, comments and personal experience with this situation. Don't hesitate to contact me back if you require further assistance, I'll be here.

@NKBUTTERFLY3 Sorry for the inconvenience you experienced with your replacement Ionic, totally understand how frustrating this matter can be for you. I was informed by our Customer Support team that they already provided you with assistance regarding this situation, therefore, my best advise for you will be to contact them back if you have any additional questions in regards the outcome of your case, I'm sure that they'll provide you with more information and details. Also, you can check our warranty policies here. 

I'll be around.