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Difficulty connecting to headphones

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‎01-06-2019 10:07 - last edited on ‎01-07-2019 05:23 by Fitbit Moderator

‎01-06-2019 10:07 - last edited on ‎01-07-2019 05:23 by Fitbit Moderator

Since the update, my headphones connect and pandora works for about 5 minutes then the fitbit icon comes up on the watch  This has happened during a run using the exercise app on the watch, the headphones stopped and it no longer tracked my run. Today it happened before I even walked out the door.  I had no issues with the watch and my headphones prior to the update.  Please Help  since now the features I bought the watch for over a year ago are no longer working 

 

Moderator edit: Updated subject for clarity 

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‎01-07-2019 05:22

‎01-07-2019 05:22

It's great to see you around @Tvokey! Thanks for the details that you've mentioned. I  would like you to provide me with the following details: 

 

- Which brand of headphones are you using?

- What is the model of the headphones?

- What type of headphones are they?

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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