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Display doesn't react

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‎04-18-2019 09:54

‎04-18-2019 09:54

Hello, please,

when I push left button, display sometimes does not react immediately, blink and sometimes texture is fuzzy. It is trouble of last day.

Can u help me? 

Have a nice evening.

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Accepted Solutions

‎04-19-2019 16:41

In response to marspi321

‎04-19-2019 16:41

Contact Customer Support.

View best answer in original post

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6 REPLIES 6

‎04-18-2019 11:38

‎04-18-2019 11:38

Try a Restart and do it several times if necessary.

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‎04-19-2019 01:32

In response to SunsetRunner

‎04-19-2019 01:32

Hello, friend, thank you for your response but it did not solve my problem. Do you think restoring factory settings is good idea?

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‎04-19-2019 04:32

In response to marspi321

‎04-19-2019 04:32

That is the normal next thing to try. Swipe left to Settings and scroll down to About. Then scroll down to Factory Reset.

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‎04-19-2019 12:25

In response to SunsetRunner

‎04-19-2019 12:25

After restoring it is not positive change. What can I do? 😞

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‎04-19-2019 16:41

In response to marspi321

‎04-19-2019 16:41

Contact Customer Support.

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‎04-19-2019 19:58 - last edited on ‎08-26-2025 08:20 by Fitbit Moderator

In response to SunsetRunner

‎04-19-2019 19:58 - last edited on ‎08-26-2025 08:20 by Fitbit Moderator

Welcome aboard @marspi321 I'm glad to help you out with your Ionic display concern. Thanks for your suggestions @SunsetRunner I'm happy to see you again participating in our Forums.

Thanks for your patience and for having tried to troubleshoot this situation. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

I'll be around if you need anything else 🤓

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