help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Display doesn't react

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-18-2019 09:54

‎04-18-2019 09:54

Hello, please,

when I push left button, display sometimes does not react immediately, blink and sometimes texture is fuzzy. It is trouble of last day.

Can u help me? 

Have a nice evening.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-19-2019 16:41

In response to marspi321

‎04-19-2019 16:41

Contact Customer Support.

View best answer in original post

Best Answer
0 Votes
6 REPLIES 6

‎04-18-2019 11:38

‎04-18-2019 11:38

Try a Restart and do it several times if necessary.

Best Answer
0 Votes

‎04-19-2019 01:32

In response to SunsetRunner

‎04-19-2019 01:32

Hello, friend, thank you for your response but it did not solve my problem. Do you think restoring factory settings is good idea?

Best Answer
0 Votes

‎04-19-2019 04:32

In response to marspi321

‎04-19-2019 04:32

That is the normal next thing to try. Swipe left to Settings and scroll down to About. Then scroll down to Factory Reset.

Best Answer
0 Votes

‎04-19-2019 12:25

In response to SunsetRunner

‎04-19-2019 12:25

After restoring it is not positive change. What can I do? 😞

Best Answer
0 Votes

‎04-19-2019 16:41

In response to marspi321

‎04-19-2019 16:41

Contact Customer Support.

Best Answer
0 Votes

‎04-19-2019 19:58

In response to SunsetRunner

‎04-19-2019 19:58

Welcome aboard @marspi321 I'm glad to help you out with your Ionic display concern. Thanks for your suggestions @SunsetRunner I'm happy to see you again participating in our Forums.

 

Thanks for your patience and for having tried to troubleshoot this situation. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

 

I'll be around if you need anything else 🤓

Best Answer