Display doesn't react

[marspi321]

Hello, please,

when I push left button, display sometimes does not react immediately, blink and sometimes texture is fuzzy. It is trouble of last day.

Can u help me? 

Have a nice evening.

[SunsetRunner]

Try a Restart and do it several times if necessary.

[marspi321]

Hello, friend, thank you for your response but it did not solve my problem. Do you think restoring factory settings is good idea?

[SunsetRunner]

That is the normal next thing to try. Swipe left to Settings and scroll down to About. Then scroll down to Factory Reset.

[marspi321]

After restoring it is not positive change. What can I do? 😞

[SunsetRunner · Accepted solution]

Contact Customer Support.

[RicardoFitbit]

Welcome aboard @marspi321 I'm glad to help you out with your Ionic display concern. Thanks for your suggestions @SunsetRunner I'm happy to see you again participating in our Forums.

Thanks for your patience and for having tried to troubleshoot this situation. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

I'll be around if you need anything else 🤓