Display flickering

[Ces_Can]

I've received a Fitbit Ioniq watch last Christmas as a gift, and I've been very pleased with it so far. However, I went for a quick bike ride last week while slight rain was falling and got back home to discover that something was wrong with my watch. I noticed that the display was flicking, and I couldn't see the layout clearly (vertical glitch lines). Whatever the problem is, it seems to perturb the screen display only, without affecting the actual functions of the watch. I immediately associated the issues to the fact that it received droplets of water during my exercise since I don't usually go outside while raining, nor wear the watch when I'm in the water. I was a bit disappointed by that since the Ioniq watch is marketed and advertised as water-resistant. As I said, I've been very pleased with the product, but I would like to see how to mitigate this unfortunate event. 

I've been looking up into reviews and blogs about the same kind of situation to figure that it is reportedly a recurrent problem with this specific model of Fitbit. People are reporting display failure due to mild water exposure.

Thanks for your assistance.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Ces_Can, welcome to the Commmunity Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To resolve this, I recommend you to try our restart process following the next steps and let me know if the issue persists:

1. For Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

I'll be here if further assistance is needed.

[Ces_Can · Accepted solution]

Update: Online assistance took care of it. Since my device was still on its one year warranty, customer support will take care of it. Great service.

[RicardoFitbit]

Your update is appreciated @Ces_Can.

I'm happy to know that our Customer Support team provided you assistance with your Ionic to get you back on track. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.