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Display not turning on after swim activity

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‎09-07-2019 22:59 - last edited on ‎09-08-2019 11:59 by Fitbit Moderator

‎09-07-2019 22:59 - last edited on ‎09-08-2019 11:59 by Fitbit Moderator

I went swimming yesterday and since then my Fitbit screen is blank i think not working? 

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎09-08-2019 11:58

‎09-08-2019 11:58

Hello @dbird13, welcome to the Community Forums!

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation in case is just the display that's not working.

 

Let me know if you have any additional questions, I'll be here.

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‎09-09-2019 04:22

In response to RicardoFitbit

‎09-09-2019 04:22

The heart rate sensor was flashing at the back, I gave reset the Fitbit but the screen is blank. I think it’s an issue with the screen 

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‎09-18-2019 18:16

In response to dbird13

‎09-18-2019 18:16

Thanks for your reply and update, sorry for the delay in responding your post @dbird13.

 

Thank you for bringing this to my attention. I was informed by our Customer Support team that they already provided assistance with the inconvenience you experienced with your Ionic device, therefore, my best advice for you will be to contact them back if you have any additional questions about the outcome of your case with them, I'm sure that they'll provide you with more information and details if needed.

 

Don't hesitate to contact me back if you need anything else, I'll be here. 

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