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‎05-26-2020 04:13 - last edited on ‎05-29-2020 16:27 by Fitbit Moderator

‎05-26-2020 04:13 - last edited on ‎05-29-2020 16:27 by Fitbit Moderator

The screen on my Fitbit Ionic is completely black. I have tried all the different variations of resetting, restarting etc but it still remains stubbornly black. 

 

I went out to purchase a new charger to see if that would help (nope) 

 

My Fitbit is, however, still syncing with the app on my phone, so I know that it is working but I really don't want to keep referring to my phone for the stats.

 

Any further suggestions please? 

 

Moderator Edit: Clarified subject

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‎05-29-2020 16:27

‎05-29-2020 16:27

Hi @mellj, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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