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Display not working - My experience wit Customer Support

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‎07-06-2019 12:26 - last edited on ‎07-07-2019 12:11 by Fitbit Moderator

‎07-06-2019 12:26 - last edited on ‎07-07-2019 12:11 by Fitbit Moderator

I woke up this morning and my Ionic has countless issues. The screen has distorted colors/images, and fades to black then shuts off. It will not sync correctly, and it will not update. 

 

Customer service has no explanation, and will not try to fix or replace it. This is a 9 month old replacement for another faulty Ionic so they consider this out of warranty. This company is quickly becoming a disgrace!

 

I have been a loyal customer for many years.  Your top of the line product just broke with no explanation. The solution offered by customer service is that I buy a new one!? Give me a break. 

 

Moderator edit: Subject for clarity and format 

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‎07-07-2019 12:14

‎07-07-2019 12:14

Hi @Mlbfan3415 thanks for bringing this to my attention, welcome to the Community Forums.,

 

Let me share with you that Fitbit is always striving to improve our products and services, therefore, the feedback that was shared with us in your post is appreciated because it help us to evaluate our procedures. For a better understanding of our Customer Support outcome, I recommend you to check our warranty policies here and contact them back for more information if you have any additional questions regarding this matter. Your understanding and patience are appreciated.

 

I'll be around if you need anything else. 

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