Distance Accuracy since latest update

[BradMcCormick]

Reluctantly did the latest update. Reluctant because everything was working fine but I was hoping they updated the swim split times facility - wrong again.

Now I get two different distance readings in the app - for example - yesterday I ran 5.11km however in the app itself its says I ran 5.01km

Three days ago - similarly - 6.08km v 5.99km

Whats the story?

[SilviaFitbit]

@BradMcCormick It's great to see you around. Thanks for letting me know that you updated your Fitbit Ionic. 

Every time there's a firmware update, Fitbit will update the what's changed in the latest Fitbit OS update article. 

All devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. Could you let me know if you're tracking distance using another GPS app? 

Let me know how it goes. 

[BradMcCormick]

Thanks Silvia

Please see screenshot attached with discrepancy idled in thick red

 

[SilviaFitbit]

@BradMcCormick Thanks for getting back. I appreciate the screenshot shared. 

In this case, I would like you to log out from your app and log back in. After this, please check that you have the latest app version.

Keep me posted!

[BradMcCormick]

Thanks Silvia
I did as you suggested. Please see picture October 26th...6.11km and 6.11km

However, on the October 28th, it was 4.97km and 5.01km.
Surely I don't have to keep logging in and out of the App?

[blear43]

Hello, I am having this issue as well on walks, runs, and on the treadmill.  Has there been a fix?  I updated my Ionic last week but I am still having this issue as of this morning, 12/11/19

[BradMcCormick]

@SilviaFitbit 

Are you no longer interested in my issue?

Again, the same problem

 Please advise

[BradMcCormick]

@SilviaFitbit here it is again today. Any chance of a response?? Maybe some support?

 

[SilviaFitbit]

@BradMcCormick Thanks for getting back. Sorry for the delayed reply. 

I appreciate the screenshot attached. I've shared your post and details with my team and they are already investigating it. Your patience and understanding is appreciated, while this gets resolved. 

I'll be around if you have any additional questions. 

[Mapi]

Hi. Has this been solved? I have the same issue. Can we revert back the update? My ioni c was functioning perfectly before ... 

please provide the community with an answer. Thanks.

[BradMcCormick]

No it hasn't been resolved

[SilviaFitbit]

@Mapi Welcome to the Community. 

Our team is still investigating this issue and working towards a resolution, your patience and understanding is appreciated while this gets resolved. 

@BradMcCormick Thanks for your input. 

I'll be around if you have any additional questions. 

[Mapi]

Thank you. Please do not forget to get back as I (and I’m sure many more
people) use the watch to train and measure results so inaccuracy is not an
option. Thank you and I look forward to a solution as soon as possible.
Mapi
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Moderator edit: Updated subject for clarity 

[runnerkelli]

Any idea if the inaccuracy in the GPS has been fixed? Almost every run I’ve had since late December is at least .05 miles to half mile or more off from the tracking app I use on my phone. Today’s run was .12 miles off 

[SilviaFitbit]

@runnerkelli It's nice to see you on the Community. Sorry for the delayed reply. 

This issue hasn't been fixed yet. However, I can confirm that our team is aware of this and working to identify a resolution. 

Your patience and understanding is appreciated.