Ionic screen blank and non responsive

[Latifs9]

Went on a ride today and when i checked the screen was blank and non responsive so I assumed it was the battery, came home and been on charge for over an hour and still no response at all, has anyone else had this issue and provide a solution?

thanks in advance

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Latifs9 Welcome to the Community. Thanks for letting me know what you're experiencing with your Ionic. 

I appreciate that you mentioned you put it on the charger but it didn't show anything. I would like you to try to perform a restart following the instructions on this article. 

Let me know the outcome. 

[Latifs9]

Hi Sylvia

i did panic a little hence the message

read through the messages and tried resetting via the left and bottom right button a few times and it eventually turned on after the 5th or 6th attempt

i will ensure that the battery doesnt fall below 10%

Appreciate the troubleshooting guides on this thread

shaz

[hsych]

I have tried everything you have suggested, nothing.  I still have a black screen what do you suggest now?  I have a fully charged fitbit. Very frustrating to be out on a run and look down for it to be black.

[Latifs9]

Hi mate

sorry for late reply, I can fully appreciate your frustration...

i left it on charge although nothing showed up on the screen, i then proceeded to hold the left button and bottom right button together for spells of 10-15 seconds

nothing happened 1st few times but kept on trying and on the 5th or 6th attempt the fitbit logo came on showing it on v low battery..

i hope this works for you mate 

[Djland]

Had this same problem around 4pm while on a walk yesterday. Still no response from mine after being on the charger.