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Ionic is not starting

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‎05-06-2020 04:53 - last edited on ‎05-07-2020 12:03 by Fitbit Moderator

‎05-06-2020 04:53 - last edited on ‎05-07-2020 12:03 by Fitbit Moderator

I have tried holding all combination of buttons to start. I suspected the battery not being charged. I charged the battery for nearly 5 hours with no effect. Then I suspected the Charging Cable. I bought a new Charging Cable from the Fitbit Online Shop. Still no change. I used both the USB ports on the Laptop as well as the wall charger for checking the charging of the Fitbit. alas no change. I am heartbroken now. Can anyone help?? 

 

Moderator edit: Updated subject for clarity 

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‎05-07-2020 12:08 - last edited on ‎12-10-2025 09:48 by Fitbit Moderator

‎05-07-2020 12:08 - last edited on ‎12-10-2025 09:48 by Fitbit Moderator

@Srinarayan Welcome to the Community. Thanks for letting me know what you're experiencing with your Ionic. 

I appreciate the troubleshooting tried prior to posting. In this case, I've taken the liberty to create a case on your behalf with our Support team, they will continue assisting you via email. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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