Fitbit Ionic won't charge or reset

[Skoti__]

,

I have carried out a reset and a full factory reset a few times without any success in getting the Ionic to take a charge. 

The face of the Ionic is showing the Fitbit icon and the charge indicator is showing that it is connected and trying to charge but not charging the battery.

I have left it on charge overnight and still no difference today.  

• What should I do next, as I've read a lot of suggestions and viewed YouTube videos without success. 
• John 

[SilviaFitbit]

@Skoti__ A warm welcome to the Community. Thanks for letting me know that your Ionic isn't charging. 

I appreciate the troubleshooting performed prior to posting. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

I'll be around if you have any additional questions.