help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic is not starting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-06-2020 04:53 - last edited on ‎05-07-2020 12:03 by Fitbit Moderator

‎05-06-2020 04:53 - last edited on ‎05-07-2020 12:03 by Fitbit Moderator

I have tried holding all combination of buttons to start. I suspected the battery not being charged. I charged the battery for nearly 5 hours with no effect. Then I suspected the Charging Cable. I bought a new Charging Cable from the Fitbit Online Shop. Still no change. I used both the USB ports on the Laptop as well as the wall charger for checking the charging of the Fitbit. alas no change. I am heartbroken now. Can anyone help?? 

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎05-07-2020 12:08

‎05-07-2020 12:08

@Srinarayan Welcome to the Community. Thanks for letting me know what you're experiencing with your Ionic. 

 

I appreciate the troubleshooting tried prior to posting. In this case, I've taken the liberty to create a case on your behalf with our Support team, they will continue assisting you via email. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes