help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Distance

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-02-2018 02:16

‎12-02-2018 02:16

I just walked over a distance of 1,200 metres but my Fitbit only recorded 456 steps which means one step was over 2 metres long. How can I adjust this?

Best Answer
0 Votes
1 REPLY 1

‎12-02-2018 12:31

‎12-02-2018 12:31

@Nkwaziaquaenda, you can adjust the stride length in the app Account->Advance Settings, but that is probably not your problem.  The question is why did the tracker count so few steps?  A three-quarter mile walk should be approximately 1,500 steps, or a little over 3 times what your tracker recorded.  Were you carrying something with the arm that the tracker is on, or were you using a walking stick/cane, etc., which would have kept your arm from freely swinging?  Did the tracker record the entire walk, or did it start/stop which caused it to record the entire walk?  Did you manually start/stop the Exercise Mode for Walk, or did you use AutoTrack to record the walk?

 

Best Answer
0 Votes