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Download music using MacOS Catalina

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‎01-26-2020 12:01 - last edited on ‎01-27-2020 12:34 by Fitbit Moderator

‎01-26-2020 12:01 - last edited on ‎01-27-2020 12:34 by Fitbit Moderator

I have the ionic. Trying to use my MacBook to install music.

Followed directions, downloaded the Fitbit connect app, However it will not connect. 
There is an ! By the icon in toolbar, and 3 things are greyed out

manage my music just keeps spinning

 

Moderator edit: Subject for clarity 

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‎01-27-2020 12:34 - last edited on ‎09-12-2025 16:21 by Fitbit Moderator

‎01-27-2020 12:34 - last edited on ‎09-12-2025 16:21 by Fitbit Moderator

Hi @AnnLW, welcome to the Community Forums!

Thanks for bringing this to my attention and for your patience with this situation. To download personal music and podcasts, your watch and computer must be connected to the same Wi-Fi network. Follow the steps that are specified on our help article: Why can't I download music and podcasts to my Fitbit watch? to verify your devices are connected to the same network and then try again to download your playlists:

Keep me posted and let me know if you have any additional questions.

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‎01-27-2020 14:07

In response to RicardoFitbit

‎01-27-2020 14:07

Hi,
Yes, they are both on the same network. The issue seems to be that the app
downloaded on my mac is not compatible with Catalina.

As Always,
Ann
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