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Elevation gain not tabulating

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‎09-16-2019 10:32

‎09-16-2019 10:32

Does anyone know why elevation is no longer tabulating on the Ionic device or website?     It is saying "0".  I recently went on a hike and it will give me a graph on the website but says "0" both on the watch and the website as far as a numeric figure of total elevation gain.  

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‎09-17-2019 05:55

‎09-17-2019 05:55

It's great to see you around @dianebritton. Thanks for the details mentioned. 

 

I would like you to make sure you have the latest firmware version which is 4.0.1. After this, track another activity and check if you get altitude again. 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-06-2020 12:18

‎03-06-2020 12:18

I have the same issue: the field ELEVATION is always 0.

Did you get an answer? Thank you.

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‎03-10-2020 14:25

In response to rca13

‎03-10-2020 14:25

@rca13 Welcome to the Community. Thanks for letting me know that you're not seeing elevation on your app. 

 

Thanks for your report, this has been escalated to my team and they will look into it. Your patience and understanding while this gets investigated is appreciated. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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