Enable Notifications Everytime!!!!!

[RopesNZ]

Is the Fitbit app broken? I can no longer receive notifications on my Ionic because everytime I notice that none have come through I check the app and it tells me to enable notifications.. even though I have already done it.. Now it's everytime I open the app, every single time. So thats it no more notifications on my Ionic one of the reasons I wanted the Ionic. This is so disappointing. First Fitbit product and probably my last.

[elot]

Just to be clear:

if you are using an Android phone, you must give the app the right to notify you (status bar) or you won't be notified.

Check that it has the right settings in the App rights (or privacy settings)

[Byteguy]

I am getting the same thing.  I HAVE granted it permission.  But, every so often, I'll stop getting notifications.  I'll go into the FitBit app and tap on "Notifications".  A screen will come up telling me I need to grant it permission and offers to take me there.  When I go there, the permission is already set to "on."

I toggle the settings off and back on just for good measure.

I finally turned on the Widget and that seems to be helping.  But, of course, as I was typing all this, my Ionic missed a notification.  I'm paired with an LG G4 phone that says that "Fitbit Notifications are running" in the system tray.

[RopesNZ]

I seem to have somewhat of a solution that seems to be working at the moment. As long as I have the Fitbit app running on my phone in the background notifications work and it doesn't prompt me to enable them but if I close the app it needs me to enable them.. sometimes I use the close all apps button on my phone but I don't now just so I don't close the Fitbit app.. surely this is a bug? I have no idea but for now this seems to be a work around.

[SunsetRunner]

@RopesNZ You don’t mention what phone you’re using. Unfortunately Android is a particularly diverse and therefore troublesome OS. Many phones have not been tested and are not shown on Fitbit’s supported devices list. (And @Byteguy the LG G4 is also missing from that list at the time of this writing). Whilst getting some features to work, if your phone is unsupported there is little assistance that can be offered over and above “perseverance”

[RopesNZ]

Yeah I checked earlier and it turns out it isn't on the supported phone list.. I am using a Xiaomi Redmi Note 3. Probably why I'm having troubles.

[mmace]

My phone and my wife's phone is supported both my kids tablets are not on the supported list, I have the Charge 2, she has one of the smaller ones as well as my son, my other son has yet another Fitbit model (all model names escape me right now, but the point is we have 3 different models between 4 of us).

I'm on Android 8.1, my wife is on 7, my kids are on 6.

We all get the same thing, it just won't go past the screen telling us to enable notifications even though we all have them enabled.

It's worked fine in the past but we've all been getting this recently so it's definitely the app causing this problem.