help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error: Data not cleared sync and try again

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-31-2020 01:05 - last edited on ‎04-10-2020 16:02 by Fitbit Moderator

‎03-31-2020 01:05 - last edited on ‎04-10-2020 16:02 by Fitbit Moderator

My ionic kept losing time I’ve tried everything to resync it. Nothing worked so I thought I’d do a factory reset now all it says is data not cleared sync and try again but nothing works... I’ve deleted the ionic from my Bluetooth, I’ve tried to restart my ionic and that doesn’t work nothing works and I’ve not even had it for 9 months yet . Please help 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎04-10-2020 15:58

‎04-10-2020 15:58

Hello @Linda2626, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for the details that were shared in your post and for troubleshooting your Ionic before posting. I was informed by our Customer Support team that they already provided you assistance with the difficulties you're experiencing with your device, therefore, my best advice for you at this moment will be to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else. 

Best Answer
0 Votes

‎04-11-2020 00:28

In response to RicardoFitbit

‎04-11-2020 00:28

Well they basically said they cant help me as I bought it from ebay...even though it was brand new box sealed so the seller couldn't have done anything to it, its definitely a manufacturing problem, so I paid £179 for a fitbit ionic that doesnt work after only 7 months of use.....very poor customer service, offered no help what so ever....I will never buy a fitbit again ....

Best Answer
0 Votes