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Tracking and connection difficulties

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‎04-02-2020 21:42 - last edited on ‎04-10-2020 18:34 by Fitbit Moderator

‎04-02-2020 21:42 - last edited on ‎04-10-2020 18:34 by Fitbit Moderator

Steps and b heart monitor stoped working. Tried reset now nothing. No connection between phone app and Fitbit 

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎04-10-2020 18:32

‎04-10-2020 18:32

Hi @Traveller5, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for the details that were shared and for troubleshooting your Ionic before posting. To better assist you with the connection difficulties you're experiencing with your Ionic and phone, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? Is your Ionic not counting steps at all? And what about heart rate? In the meantime, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the operating system version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Then, for the heart rate issue, please check: What factors can affect my heart-rate reading on my Fitbit device?

 

Keep me posted and let me know if you have any additional questions. 

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‎04-11-2020 00:46

In response to RicardoFitbit

‎04-11-2020 00:46

Have followed your instructions. It gets to connecting to tracker. Has been like that for 2 hours.
Any thunder please.

Greg.

Sent from my iPhone
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