Error with Fitbit Pay

[candiman87]

I'm trying to add my Debit Card to Fitbit Wallet but I get the following message: "There was an error adding this card to Fitbit Pay. Please try again once. If the problem persists, contact customer service".  I've tried everything.  Resetting the watch to factory settings, uninstalling/reinstalling the app, unpairing/repairing the watch to the phone; nothing works.  I'm so angry, its very frustrating.  Fitbit technical support isn't helping me.  What I am doing work????!!!

[Odyssey13]

Hi @candiman87  these are the community forums and you'd need customer support.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[candiman87]

I chatted with someone but they couldn't help.   Its definitely an issue with chase either on your end or their end.  Im pretty sure there's a glitch on the wallet app that's not allowing cards to be added.