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Exercise App and Heart Rate

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‎03-20-2018 15:21

‎03-20-2018 15:21

I am having an issue understanding the exercise app and then the subsequent change in my heart rate monitoring.  This issue happens every single time I open the exercise application and select begin workout.  (I have read the manual and FAQs. This is NOT user error.) 

 

When I go to begin a workout, whether it is run/bike/workout, my heart indicator rapidly increases.  I have tested this many times and I cannot get the device to correct itself.  

 

My most recent testI verified my resting heart rate sitting on the couch.  54 bpm.  The heart rate indicator reflects this as well as counting my beats per minute on my body.  Again, 54 bpm.  I then select exercise (workout), then select begin, my heart rate climbs to 100+ bpm.  Now keep in mind, I am still sitting on the couch.  I have not moved my wrist.  I have a secure fit with the watch. 

 

Software glitch? Anyone else experiencing this same issue?  FITBIT moderators, any troubleshooting available?  It appears I have a defective watch.  

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‎03-20-2018 15:50

‎03-20-2018 15:50

@DCY14, my Ionic has never done that, either before the upgrade to the new OS 2, nor since the upgrade. Have you tried restarting the Ionic 3 times in a row to see if that corrects it?

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‎03-20-2018 16:35

In response to USAF-Larry

‎03-20-2018 16:35

No joy on the 3 times trick.  Is there a reason behind the number of 3x restarts?

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