Exercise App heart rate doesn't match with Heart Rate tile

[AntoniaZ]

I recently discovered the Exercise App. So I went with "Workout" for my at-home cardio sessions on my rebounder or AirDyne. Today my workout heartrate hit 192 which is insane. Meanwhile, the regular heart rate not on the app showed a peak of 151. Why is this happening?

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @AntoniaZ, it's nice to see you again participating here in the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[AntoniaZ]

Thank you. I have been using the Exercise App daily since that last post above -- which was written very soon after I discovered the app on my Ionic -- and monitoring both my Ionic and my  app (iPhone) simultaneously since. (I am on a Schwinn AD Pro) so it's easy to watch both. They seem to be in sync now. I don't know what happened with that first time but it seems to be OK now. Thanks again!

[RicardoFitbit]

You're welcome @AntoniaZ, your reply is also appreciated.

I'm happy to know that your issue was solved after trying some troubleshooting steps. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out if further assistance is needed. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.