help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise Shortcut Not Changing on Ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-02-2019 02:12 - last edited on ‎01-03-2019 06:02 by Moderator Alum

‎01-02-2019 02:12 - last edited on ‎01-03-2019 06:02 by Moderator Alum

Hi everyone

 

I've recently bought an Ionic and after finally getting it set up (nightmare!) I can't get my exercise shortcuts to sync. I bought this fitbit mostly for two things - to track walks and runs - and walking isn't even in the default shortcut list. When I change the list, either on the mobile app or on the web app, it doesn't update the list on my device. Can anyone who has successfully added walking to their exercise shortcuts advise on how you did it?

 

Moderator Edit: Updated Subject for Clarity

Best Answer
0 Votes
1 REPLY 1

‎01-03-2019 05:58 - last edited on ‎11-13-2025 07:57 by Fitbit Moderator

‎01-03-2019 05:58 - last edited on ‎11-13-2025 07:57 by Fitbit Moderator

@pogiee Welcome to the Fitbit family! Thanks for sharing the experience you are having with exercise shortcuts not syncing on Ionic. Thanks for adding the activities you want on the app and online dashboard.

In this case, in order for those shortcuts to sync to your watch; you need to make sure that your watch is actually syncing properly. The syncing process will make all the changes effective. Change the shortcuts and sync immediately after and they should update. If you are having trouble syncing, please follow these syncing troubleshooting steps in order to sort this out.

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes