Exercise app stopped working on my Ionic

[carter_morgan]

So my Exercise app stopped working on my Ionic.  All other apps work.  Any fix available?  Of course, my warranty expired last month.....

[SilviaFitbit]

@carter_morgan A warm welcome to the Community. Thanks for getting in touch about this. 

In order to provide you with the best troubleshooting possible, please reply to the following questions: 

- Are you unable to start an exercise?
- What happens when you try to start an activity? 

In the meantime, you may want to try to restart it. 

Looking forward to hearing back from you. 

[carter_morgan]

No exercise can be started. You hit the icon, it'll fill the screen and then it'll immediately minimize. You never have an opportunity to select any exercise / workout and yes, I've already tried the factory reset. All other icons work, just not the exercise icon.

The home screen doesn't look right either. The area for the date / time seems to slightly overlap the 3 small icons on the righthand portion of the screen.

Very frustrated as my extended warranty expired less than 30 days ago.

[SilviaFitbit]

@carter_morgan Thanks for getting back. I appreciate the details mentioned. 

I see where you're coming from. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

Each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you have any additional questions.