Ionic screen stopped working

[Famzs]

Hi there 

My fit bit screen just died on me.. It seemed to be going less bright if that makes sense and suddenly just blank. 

I didn't use it long .. 

What can I do

I see fitbit doesnot have a repair centre 

Who can fix these? 

Cell phone stores? Anyone had any luck? 

Moderator Edit: Clarified subject

[svilardo]

Mine just died on me to.  Was at the end of a 31 mile bike ride and it is black screen.  Had about 45% battery at the start of the ride

[PaulMe]

Press all 3 buttons for 15-20secs whilst on the charger. This "may" bring the device back to life?

[pcraig]

I had the same problem. Pressing all 3 buttons solved it. Thanks!

[sdchas]

OMG that actually worked!!!!

[Arc7514]

Pressed all 3 buttons no luck 

Anything else I can try

[RNgitfit]

Pushed all three buttons for 10-15 sec...didn't work, did this while charging....didn't work.  Iconic is still charged and im getting the vibrating notifications, it's still syncing with my phone. Just screen light...went dim and dimmer and now nothing. Suggestions?

[PaulMe]

@RNgitfit 

 "Suggestions?"

Looks like an unrecoverable fault. If out of warranty your likely out of luck, unless you get some goodwill from Fitbit as we di with the wife's Versa. It was replaced with no receipt/purchase document. Similar fault - no screen other than a dim gray backlight when the display should be lighting up. Was replaced in January. I still occasionally charge it up and try and get the display working. Other than that it's in perfect order.

Lol!

[SilviaFitbit]

@Famzs A warm welcome to the Community. Thanks for the details shared.  

As you mentioned, Fitbit doesn't have any repaired centers but you could contact our Support team, through different channels. I would like you to confirm that you followed this procedure to restart it. Also, you could try the tips on this article for devices not charging. 

@svilardo Hey there. If you were using GPS, your Ionic's battery could last up to 10 hours. I would like you to restart it and check if the screen works. 

@PaulMe Thanks for your input. @sdchas @pcraig I'm glad to hear that the restart worked. 

@Arc7514 Welcome to the Community. Thanks for the restart tried. Can you confirm that your Ionic is still showing a black screen? 

@RNgitfit A warm welcome to the Community. Thanks for the troubleshooting tried. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[RNgitfit]

Thank you for reaching out to me, I've felt lost on who to contact and when
due to recent events. I've been emailed and can't wait to get to a solution.