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Exercise app

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When I first got my ionic I would use the exercise app when doing my workouts. Ever since the update appeared I cannot use my exercise app at all. It will not even open on my watch. I have not updated to the newer version because every time i have tried it freezes up and does not finish so i have to shut down and start all over with resyncing, etc. Anyone else have this problem or any advice? 

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@Nnmwrote:

When I first got my ionic I would use the exercise app when doing my workouts. Ever since the update appeared I cannot use my exercise app at all. It will not even open on my watch. I have not updated to the newer version because every time i have tried it freezes up and does not finish so i have to shut down and start all over with resyncing, etc. Anyone else have this problem or any advice? 


That seems.....Weird. Try to reset it by pressing left and bottom right buttons together until it turns off and then you see the Fitbit logo. Don’t worry,it doesn’t erase anything.

 

 

If that doesn’t work,go to settings and factory reset....

 

 

Hope this helps!

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Ionic | Charge 2 | iPad 2017 running iOS 12.1.2 Beta
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Mine is not working either, since the update. Help!!! I use it every day.

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Doing a factory reset fixed my problem.
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