Exercise choices no longer work?

[Tiny700]

I keep on giving my Ionic more and more chances! I've still not had a decent reply to why I cannot listen to my own music whilst exercising through coach/ premium (I have since posting the problem cancelled my subscriptions) but now my torment continues!

When I try to select an exercise by going via the 'running man' icon the Ionic just returns to the main time screen also if I try to 'swipe up' to get todays feedback it does the same, returns to the main screen?

Any help greatly received, I have tried multiple restarts and factory resets. 

[SilviaFitbit]

@Tiny700 Welcome to the Community. Sorry for the delayed reply. 

Your feedback about Fitbit Coach is appreciated, we're always working on improving our services provided. 

Regarding the difficulties you're experiencing when trying to choose an exercise. I would like you to make sure you performed a restart following the tips on this article. 

If that's the procedure you followed but you're still experiencing difficulties, please let me know if you're experiencing this only with the run exercise. 

Keep me posted! 

[Tiny700]

Hi Silvia

Thank you for your reply.

I have tried the restart and and reset many times as per the prescribed methods and it has still not cured the problem.
I cannot make the choice of exercise as it returns to the menu screen which means I cannot track any form of exercise. Therefore I have a very expensive pedometer.
Also when I ‘swipe up’ to get today’s feedback it shows the Fitbit logo then returns to the time.
I have not had the Ionic a year yet so without suitable answers or remedies I am returning it to the outlet I purchased it from.

Regards

Richard


Sent from my iPad

[SilviaFitbit]

@Tiny700 Thanks for getting back. Sorry for the delayed reply. 

I appreciate the troubleshooting tried. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions.