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Exercise page only showing calories for certain exercises

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‎02-03-2018 08:26

‎02-03-2018 08:26

Only certain exercises are showing calories burned on the exercise page. The others are just showing a "--" beside the flame. However when I click on the actual exercise the calories are there...just not showing up on the first page for some reason. I've attached a screenshot of what im seeing.https://ibb.co/bEfjzR

 

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‎02-25-2018 08:05 - edited ‎02-25-2018 08:06

‎02-25-2018 08:05 - edited ‎02-25-2018 08:06

@Scott4224 Welcome to the Fitbit family! Thanks for reporting this and for attaching the screen shot!

 

This is a bug. Our team has received the feedback and is working to investigate these reports further. I will share updates from the team when I hear them.

 

Can you please share with me the finding you have regarding what exercises will show calories and what other exercises will show the dashes? That would help us a lot! 

 

Thanks for sharing the workaround to still view the calories by going in to the exercise summary and selecting "calories". This is what we need to do for the moment to check the calories.

 

Thanks for your patience! I'll keep you posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎11-22-2018 00:52

In response to SantiR

‎11-22-2018 00:52

Hi, i'm facing the same problem. Have the bugs is fixed?

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‎11-22-2018 03:32

In response to Erzza

‎11-22-2018 03:32

Worth to mention that the team is working on it for over a year. This shows how important it is for Fitbit to fix such a simple but very visible issue. Don't get fooled.

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