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Exercise tracking stops abruptly

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‎06-30-2019 17:32

‎06-30-2019 17:32

The last couple of weeks my Fitbit Ionic exercise tracking has started shutting off 3-5 minutes into my run. I have to start a new activity and I lose any time and distance I ran in that 3-5 minute timeframe. Extremely frustrating to have to start the tracking over mid-run. This has happened once or twice in the past, but now it is happening consistently. 

-My Fitbit software and hardware are updated and watch is less than 2 years old

-I’m not hitting any buttons while running 

-My band fits properly and is positioned in the right spot

 

I need suggestions to fix this otherwise I’m going to have to consider going back to Garmin. Have always loved FitBit, but this is a dealbreaker. 

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‎07-01-2019 08:39

‎07-01-2019 08:39

A warm welcome to the Community @lnaegele2. Thanks for the details mentioned. 

 

Sorry to hear that you're experiencing this with your Ionic. 

 

We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

 

In the meantime, you may want to manually log the activity. 

Your patience and understanding is appreciated. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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