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Exercise tracking

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‎01-14-2020 09:34

‎01-14-2020 09:34

My ionic has stopped auto recognising my walks and runs. Installed an update about 10 days ago then the problem started. Have reset a couple of times but still not working. 

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‎01-14-2020 09:52 - edited ‎01-14-2020 09:53

‎01-14-2020 09:52 - edited ‎01-14-2020 09:53

Hi @BarbiB welcome to the forums! I would probably try to reach out to customer support if the reset didn't work!

?
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‎01-15-2020 11:01

In response to Cantryboy

‎01-15-2020 11:01

Thank you

Sent from my iPhone
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‎01-15-2020 13:05

‎01-15-2020 13:05

I've had an Ionic nearly two years and it has never auto-tracked an excercise - I always have to manually start it on the watch itself. It counts the steps OK but just doesn't categorise them as an activity.

 

I have a Blaze and a Charge HR, both of which do auto-track.

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