Exercises from two days were deleted

[Katred]

Hi my ionic decided yesterday to delete all my exercise from Thursday and Friday. Interestingly I did the same walk on Friday and Saturday. When I inputted the Friday stats after it had been deleted it said 151 calories while Saturday was 650 cald? What is going on?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @Katred. Thanks for the details mentioned. 

It's pretty weird that your exercises were deleted. I would like you to reply to the following questions regarding the exercises that were deleted: 

- Was it tracked with SmartTrack or with the exercise app in your Ionic?

- Did you notice that it synced to your account and then it got deleted?

- Is Friday showing you less calories than Saturday overall or only for this activity?

- Do you have a screenshot of the activities you're seeing in your app?

You can manually log activities by following the steps mentioned in this article. 

Keep me posted. 

[Katred]

If Smarttrack is where I press a button on my phone then one was definitely , not sure about the other
They stayed on until Saturday
Don’t know how to upload a screenshot

Sent from my iPhone

[SilviaFitbit]

Thanks for getting back @Katred. I appreciate that you mentioned you tracked it pressing the button on your phone. 

You can upload a screenshot by following the tips in this post. Also, please reply to the following questions asked before: 

- Did you notice that it synced to your account and then it got deleted?

- Is Friday showing you less calories than Saturday overall or only for this activity?

Keep me posted.