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Factory reset

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‎10-30-2018 13:57

‎10-30-2018 13:57

Hi factory reset of my ionic shows the message on screen data not cleared sync and try again but the watch won't sync its now frozen on that message have restarted the watch still the same any ideas? 

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‎10-30-2018 15:05 - edited ‎10-30-2018 15:06

‎10-30-2018 15:05 - edited ‎10-30-2018 15:06

First go into the bluetooth settings on your phone and unpair the Ionic from there. Next go into the fitbit app on your phone - Account card (top right corner of the screen) - scroll down to set up a device (tap it) - select Ionic - replace your fitbit Ionic.

 

This will take you through the setup process again, but after that completes your Ionic should hopefully be working again. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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3 REPLIES 3

‎10-30-2018 15:05 - edited ‎10-30-2018 15:06

‎10-30-2018 15:05 - edited ‎10-30-2018 15:06

First go into the bluetooth settings on your phone and unpair the Ionic from there. Next go into the fitbit app on your phone - Account card (top right corner of the screen) - scroll down to set up a device (tap it) - select Ionic - replace your fitbit Ionic.

 

This will take you through the setup process again, but after that completes your Ionic should hopefully be working again. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎10-30-2018 22:02

In response to N8teGee

‎10-30-2018 22:02

Hi thanks that solved it 👍

Get Outlook for Android
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‎07-25-2020 19:03

In response to N8teGee

‎07-25-2020 19:03

 Unable to get into the Fitbit watch..settings. 

 

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