Failed to Sync

[FBsim]

Hi all,

i updated two two days ago to the latest FB OS and ever since I am unable to fully sync.

i have tried disconnecting my Ionic and reconnecting, reset of my ionic and nothing works as I’m always met with “Failed to Sync” after it has tried to sync apps. I have no other apps installed apart from the minimal stock ones. 

My phone us is an iPhone 7 Plus. 

Thanks for any help help in advance. 

[SilviaFitbit]

@FBsim Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

I appreciate that you mentioned the phone that you're using. In this case, I would like you to try a factory reset and then try setting it up as a new device on your account. 

Remember that when you perform a factory reset, all your apps and music will be removed from your watch. 

I'll be around if you have any additional questions. 

[Tess71]

So if my Ionic was brand new, how would it help to "factory reset" it? I did that anyway and it did not work. NOTHING works. This is CLEARLY a problem on the firmware end and someone needs to get to work re-coding that.

[SunsetRunner]

Just off the phone from the help desk. My ionic will not update with my iPhone. I was told that Fitbit knows about this issue and have NO date for fix. Was even told I could turn back to Best Buy- they have no idea when they will fix the upload problem. In about 1 1/2 weeks there will be a number of people with useless Fitbit Ionic’s !!!!!!!!!!

[FBsim]

Thank you, this did fix it but I think it’s very poor that after a firmware update is released it either doesn’t work or you have to factory reset it in order to use the tracker. 

[SilviaFitbit]

@Tess71 Thanks for getting back. I appreciate the troubleshooting tried. 

In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

@SunsetRunner Welcome to the Community. Thanks for sharing your experience with our Support team. I would like you to confirm you tried the tips mentioned in this article about: Why can't I update my Fitbit device?

@FBsim Thanks for getting back. I'm glad to hear that you got it working after performing a factory reset. 

I'll be around if you have any additional questions.