Faulty product and poor customer service

[lieutenantdan]

My Ionic died just under two years after purchase.  It has a well documented problem - it's stuck in a bootloop.  This is caused by faulty design and not by anything I have done.

When I have approached customer service they have not answered specific questions I have about the bootloop issue - it's all canned, evasive answers.

Their response to my issue is to give me the opportunity for a 25% discount on a further purchase - so essentially asking me to give them more money for a product that I know is defective.  

This quality of product and customer service is completely unacceptable.

[Rich_Laue]

If it suddenly gets stuck in a boot loop after a couple of years, this would be a hardware failure and not a firmware issue.

Fitbit would not have put a code in saying after so many years please self destruct. 

[lieutenantdan]

It bricked after an update.  Still hardware?  Thanks for answering this.  I appreciate the (difficult to comprehend) amount of time you must spend on these forums.